Return Policy Page

RETURN POLICY

Last updated May 26, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please create a ticket at https://support.davruna.com at to obtain a Return Merchandise Authorisation (RMA) number. Further Information will be giving after the ticket is created

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

● Digital Products

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● Sale items are FINAL SALE and cannot be returned.

● Damaged Goods: Returns are only accepted if the items are damaged upon arrival. If you receive a damaged product, please contact our customer service team within 7 days of receiving your order to initiate a return or exchange.

● Non-Damaged Items: We do not accept returns for non-damaged items. All sales are final unless the product is defective or damaged.

● Contact Customer Service: If your product is damaged, please reach out to our customer service team with your order number and photographs of the damaged item.

● Return Authorization: Our team will review your request and, if approved, provide a return authorization and instructions on how to send the item back.

● Condition of Returns: Returned items must be in their original packaging and unused condition. Items that do not meet these criteria may not be eligible for a refund or exchange

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

[email protected]

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